FAQ

FAQ

1. What should I do to play at Planet 23?

Download and run our software to get started. Just click on the download software and install the software.

2. How long does the download process take?

The main casino software of approx 3 MB gets downloaded in less than a minute with a regular broad band connection. After you download, the rooms of the individual games will get automatically downloaded and installed in the system as you play. The graphics in the casino rooms are good and esthetic, yet they do not take up too much of memory space. You can enjoy a wonderful casino with the graphics.

3. What are the games offered at Planet23?

Planet23 provides with a number of novice casino games and all of them are detailed in our rules page. Also, we frequently add new games to the list. Please keep checking our games rules section for latest updates very often.

4. What is the minimum system requirements required for running the casino software?

* Pentium 133Mhz, 8 MB of hard disk space, 16 MB of RAM with either Windows 98, 2000, ME, XP, NT or Vista operating systems.
* For good gaming a screen resolution of 800X600 or higher is recommended.
* Set the screen colors to High Color (16 bit) or more.
* If you are using a resolution of 640X480, you can hide your Taskbar.
* Right click on the Taskbar, choose "Properties" and then check on the "Auto hide" checkbox.

5. I need detailed ideas on how to play the different games where can I get it?

Click on the view games button and click on know more to know about the game in detail.

6. I completed playing with my Fun Money and I am short of it. How can I get more?

Just click on the Cashier icon in the software download section and you will be able to get $1000 extra fun money.

7. What does "Game Mode Error" mean and why does that happen?

Every game has an internal timer, which keeps track of idle minutes and if you do not play for a said number of time and if the room has been idle, the software assumes you are not there and it provides with the data Game Mode Error.

8. How do I make a deposit into my account?

* To make a deposit, register as a User by using the "Create User" in the Casino Software, and start up with an account.
* After you get your Username and Password you can deposit money into your account.
* In the "Lobby" click on "Cashier" in the left corner of the screen.
* Choose your deposit method.
* At Planet23 we have the most updated encryption and protection methodology to ensure that your identity and monetary details are completely secure.
* Submitting credit card information and other money transfer actions are carried out via a secure socket layer and it is pretty safe to be performing them like you do from your local bank branch.

9. How soon my deposit does get processed?

* Deposits with Credit cards and NETELLER are credited immediately to your account.
* Wire Transfers takes 3-5 business to reach our bank. Your account will be credited the sooner our bank gets the receipt of the transfer.
* If your payments are not approved as stated above or if your payment gets declined, please write to \n This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

10. How do I cash out my winnings?

To cash out your winnings, you have to log in with your Username and Password. Follow the steps as cited below:

* In the Lobby click on "Cashier" in the left corner of the screen.
* Choose "Withdraw". * Choose your preferred withdrawal method. The money will be sent to you through your selected choice of Check, Wire Transfer or NETELLER.
* Enter the sum and click on "SUBMIT" button. Wire Transfers will be processed in 3 to 5 business days. It will take 5 to 10 business days for the sum to reach your account after the withdrawal has been processed. We charge $35 for wire transfers. For Wire Transfer have the following information handy and key them correctly in the respective fields. * Bank Name * Bank Address
* Account number * Account Holder's Name * Routing Number, ABA or Swift Code.

NETELLER - To get a Neteller withdrawal you must have deposited using Neteller. This is one of the simplest and fastest method of withdrawal. For your protection and security we occasionally ask for your authorization in order to process your withdrawals. Also, we may ask you to verify and sign a list of your deposits to your account. Planet23 has the right to delay and/or stop withdrawal requests if there are any outstanding deposit transactions from the player's side. Write your concerns to: \n This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .We guarantee a prompt reply.

11. How long does it take to receive my winnings?

* All withdrawal requests are processed in 5 business days. Approval or rejection of your withdrawal will be intimated to you by e-mail.
* Check requests can take up 4 weeks to reach you as they are processed by overseas wire transfers.
* NETELLER requests take place within few hours.
* For withdrawal request concerns write to: This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

12. Is it safe to use my credit card online and how to make a deposit using my credit card?

No panic about using credit cards, the encryption technology at planet23 SSL is of state of art standards. All of your credit card and identity information is safe. Before using your credit card you have to log in with your username and password and you have to register your credit card with us. 13. I submitted a deposit but my balance has not changed. What should I do? Credit card, Neteller and Moneybookers are reflected immediately in your account. If your deposit has been declined, please write to\n This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

14. I have made by bet and I am not happy with it.

How can I modify it? Click on Clear Bets if you have not clicked on the next gaming step after the bet. Your bets will be cleared and you can place a new bet. 15. What happens if I am suddenly disconnected from your casino? Our software has been designed to start from the point where you have got disconnected thereby not having you suffer from unjustifiable loss; however, intentional disconnections are punishable and offensive and our software can differentiate between intentional disconnections.